FAQ

When will an order arrive?

After payment authorization, preparation usually takes about 1–2 business days; estimated transit after dispatch is 4–6 business days.

Do you accept returns and exchanges?

Yes. We accept qualifying defective and non-defective new-item returns and exchanges requested within 30 calendar days after delivery. A non-defective item must be new and unused.

How is a return sent?

Approved returns are mailed using the free prepaid return label included in the package. There is no restocking fee. Review the complete Refund Policy.

When is a refund started?

After approval, it is processed and initiated to the original payment method within 10 days; financial institutions may take longer to post it.

What about tracking, payments or privacy?

Tracking is supplied when available. Use payment methods actually offered at checkout; displayed footer icons are informational. For help or a privacy choice, use Contact Us.